Returns & Exchanges

At Esterbrook Pens, we want you to be completely satisfied with your purchase. If your new writing instrument or accessory doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Ensure the product is in its original, unused condition and include all luxury packaging, warranty cards, and certificates of authenticity.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided by our team to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.